REQUEST ACCESS TO THE STAR SYSTEM
Advisor-level access to OSU's STAR System (STAR) requires a new user to complete an submit a STAR System Access Request form. Prior to submitting the form, a new user must have completed University-sponsored FERPA training (available on the OSU Registrar's website under the FERPA and Privacy link) AND have been granted comparable access to OSU's student information system (Banner). To request Banner access, visit the Banner Access Request website.
PROGRESS REPORT/ACADEMIC ALERT CASE MANAGEMENT
Click here for a printable Advisor Quick Guide containing directions for managing cases opened by academic alerts submitted by professors on your undergraduate students.
ADVISORS' FREQUENTLY ASKED QUESTIONS
There is a pull-down menu at the top right of the system that allows you to select an academic term. Simply click on the term you would like to view. When you first log in, the system will default to the latest enrollment term.
Your assigned students will appear under the "My Assigned Students" section on your Advisor Home page. This list updates based on the term selected in the pull-down menu at the top right of the screen. Only students enrolled in the selected semester will appear in your list.
Check to see if the student is assigned to you in Banner. If you are not listed as an advisor in Banner but should be, contact your department personnel in charge of updating advising assignments and ask to be added as the student's advisor. Updates to Banner take 24-48 hours to be reflected in the STAR System.
If you are correctly listed as a currently enrolled student's advisor in Banner, email email@example.com the student's name, CWID, your name, and your CWID to have the assignment corrected.
A quick view of your next 5 appointments displays on the right side of your Advisor Home page, in the "Upcoming Appointments" section. All upcoming appointments can be viewed on the "Upcoming Appointments" tab (also on the Advisor Home page). Appointments are also displayed on your Calendar page.
At the bottom of your Advisor Home page is the "Advisor Reporting" section. "Recent Appointments" are displayed here, as are "Recent Reports You Created." Use the "Actions" pull-down menu to add/update an advising report for the displayed appointments. No-shows can also be marked by opening a report and unchecking the "Attended" box below the student's name on the report.