Oklahoma State University

Frequently Asked Questions for Students


  1. How do I send an email to my professor(s)?
    • Login to the STAR System.
    • Go to the Home tab.
    • In the Class Information tab, you will see a list of professors for your courses.
    • Check the box next to the professor(s) to which you wish to send an email.
    • Hit Send Message to Professor.


  2. How do I schedule an appointment with my advisor?
    • Login to the STAR System.
    • Click the blue Get Advising button.
    • You will see the following "Reason" screen.  Select the reason (typically "Meet with my Advisor").
    • Then select the appropriate option (typically "Advising Appointment").
    • Then click "Next."

    • On the next "Location & Advisor"screen, select the location of the advisor with whom you want to meet.
    • Then select your advisor.
    • Then click "Next."

    • On the next "Time Select" screen select the day from those available (blue squares indicate available times).
    • Note:  you may need to use the "next week" button to find an available date and time.
    • Once you've selected an available day, select the appointment start time you desire (a selected item will be highlighted in blue).
    • Then click "Next."
    • On the final "Confirm" screen you will see a summary of your appointment details to confirm.
    • Enter any comments/info you need to share with your advisor in the box.
    • Click the "Send Me an Email" button to receive an email reminder the day of the appointment.
    • Click the "Confirm Appointment" button to book the appointment.

    • You will receive a confirmation email that will include the appointment information after a correct submission.


  3. Where do I direct my questions about the STAR System/GradesFirst Application?
    • For application assistance, you can log a support ticket directly with GradesFirst by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
    • If you have concerns about OSU’s implementation, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


  4. How do I see a listing of my courses for current semester?
    • Login to the STAR System.
    • Go to the Home tab
    • In the Class Listing section, all of your courses for the current semester are displayed.


  5. How do I see my previous semester courses and details?
    • Login to the STAR System.
    • Go to the Home tab.
    • Select the required semester in the Term section on the right top corner.


  6. How do I update/reset my password to access the STAR System?
    • All password updating/resetting must be done ONLY through the O-Key System.
    • It is important to note that any password changes made in the STAR System will not work nor will they be carried over to your password settings in your O-Key account.


  7. How do I reset my O-Key username and password?

    Visit O-Key Account Services website or contact the OSU Helpdesk at 744-HELP.


  8. How do I read an unread message sent to me from an advisor or professor within the STAR System?
    • Login to the STAR System.
    • At the top right of the page you see the Notification Bar with the picture of an envelope.
    • If you have any unread emails, a small red number marker is presented over the envelope icon. Click on that envelope to read the message(s).
    • You can also view those same message(s) directly by clicking on the "Conversations" tab.


  9. What information does the "Reports" sub-tab provide?

    This sub-tab will allow you to view any reports, files, or notes shared with you by your academic advisor(s) and/or counselor(s).


  10. What is the function of the "Calendar" tab in the STAR System?

    The Calendar tab in the STAR System allows you to view your class schedule and all your scheduled appointments.


  11. What do the "My Conversations" link and the "Conversations" tab do?

    This link and tab allow you to view all email conversations you have had with your professors, academic advisors, and counselors.


  12. I received an email with a "Schedule an Advisor Appointment" link, but the link in the email is not working.  What do I do?
    • If the "Schedule an Advisor Appointment link is not working," please copy the URL within the email and paste it in your browser's location bar.
    • Note, certain email systems do not allow active links.
    • You may also need to try using a different web browser if the problem persists. 
    • You also can schedule an appointment with your advisor by logging into the STAR System directly and clicking the "Get Advising" button.


  13. How do I cancel or reschedule an appointment I made previously?
    • Students now have the ability to cancel previously-scheduled appointments made with their advisor.
    • Please note that, should you need to reschedule, you may contact your advisor directly.
    • After you cancel, you may schedule a new appointment on a new day/time, and you will be limited by your advisor’s current availability.
    • To cancel an appointment, simply follow the steps listed below.
    • Step 1: After you log in to the STAR System, click the orange “Calendar” tab and locate the appointment you would like to cancel.
    • Step 2: Click on the appointment.  The new appointment modal (pictured below) will appear.
    Note: In addition to cancelling the appointment, this screen will also allow you to message your advisor.
    To do so, click on your advisor’s name in the “All Attendees” list and then clicking on the “Message” button that appears.
    • Step 3: Click on the “Cancel My Attendance” button in the bottom left corner. This will reveal the “Cancel Appointment” window.

    The New Appointment modal:


    • Step 4: Select the “Student Cancellation – Please Describe Your Reason for Cancelling Below:” option as the “Reason.”
    • Step 5: Enter your reason(s)/explanation as to why you are cancelling that you would like your advisor to receive in his cancellation email.
    • Step 6: Click “Mark as Cancelled” to complete the cancellation.  You will then receive a confirmation email indicating the appointment was cancelled.
    If you originally made the appointment via an appointment campaign email link, your confirmation email will include that link so you may schedule a new appointment.


    PLEASE NOTE!!! You CANNOT “un-cancel” an appointment! 

Once an appointment is cancelled, you will have to schedule a brand new appointment by visiting the "Get Advising" button.

You will be limited to your advisor’s current available times.